Shipping policy

 

Finlandn Orders

All orders within Finland over €175 qualify for FREE postage, excluding those orders containing bulky items or during major sales and there is an option to upgrade to Express Shipping (2-5 business days) for €15.00.

Orders below €175 will ship for €9.95 for regular shipping or €15.00 for Express shipping (2-5 business days). Orders containing bulky items will be charged €20 for shipping, within Finland. We do not ship bulky items internationally. 

We attempt to dispatch orders received before 2pm Qld time on the same day or on Monday if they are received over a weekend.

PLEASE NOTE: During sale and busy periods the delivery timeframe may be longer.

We use multiple shipping carriers, including StarTrack and Finland Post. Please allow 3-10 business days for delivery. Delivery timeframes vary according to delivery service and customer location.

Bulky item orders may incur an additional charge.

Once your order has been shipped, you will receive a notification via email with tracking details.

International Orders

Orders will be dispatched using International Standard - flat rate for up to 2kg.

New Zealand - €16.95 (please note, additional shipping charges apply over 2kg)

Rest of the World - €39.95 (please note, additional shipping charges apply over 2kg)

Once your order has been shipped you will receive a notification via email with tracking details. Please be aware we cannot guarantee international delivery timelines. We will contact you if your order is over 2KG as there will be additional charges.

Please note that with all international orders, you may be subject to local tax/customs charges depending your country and the value of your order. Please check with your local customs departments prior to ordering as we cannot be held responsible for any charges that may occur. 

Unfortunately we can no longer ship to the 27 countries in the EU. 

We wish for all our customers to receive their orders as quickly and safely as possible and whilst we take the utmost care, we cannot be held responsible for missing, damaged or stolen orders.

Please do not hesitate to contact us should you have any questions or require any assistance.